Help Center FAQs

Returns & Exchanges

Revised 3/1/2021

Returns Policy For Online Purchases Only

 

Returns Policy - Online Purchases

 

What Qualifies

You can return all new or unopened items within (14) days of purchase for an exchange (if available) or full refund unless indicated otherwise in your item description, our store hangtag, as well as all other purchase tags, must remain intact in order for your return request to be considered. We do NOT accept returns on gently used clothing, shoes, accessories, final-sale, or clearance items.  ALL SALES ARE FINAL. We will accept your return if you received the wrong item or if the item you received is not as described. You can also request a store credit voucher to use at a later date. You must present proof of purchase (customer receipt or invoice) in order to be eligible. You will be required to pay all shipping costs to return your item (s) to the return address listed on your invoice or billing statement. You will be responsible for insurance on your returned items, we are not responsible for items lost or damaged in shipping when you return them to us. Once returned, you will receive a confirmation email and notice of review. If you have any further questions regarding our return policy, please contact customer service toll-free at 888.490.0668

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We CAN'T  accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

  • Final sale items

  • Gently used clothing, shoes, or accessories

  • Accessories or apparel without our hangtag originally intact 

  • Vintage, rare finds, or collectibles

Returns Mailing Address

Mail All Returns & Exchanges To

135 S. Springfield Rd. Unit #83

Clifton Heights, Pennsylvania 19018

Terms Of Service

Effective 3/1/2021

We may, at any time, and at our sole discretion, modify these Terms and Conditions of Use, including our Privacy Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.

Cancellations

Cancellations ARE accepted prior to order processing, once your order has processed or shipped, you must arrange to return your order to us within (24) hours of receipt, to be eligible for a full refund without being charged a restocking fee of 15% of your total purchase. Please review our RETURN policy and contact customer service for assistance. If your order is canceled, you will receive a chargeback to the account or card used to make your purchase, please allow 3-5 business days for this to show up in your account. If you have any questions please contact customer service toll-free at 888.490.0668 ext. 1 during normal business hours.

Restocking Fee

We charge a restocking fee of 15% of your total purchase for ALL returns unless your return is due to a defective or misrepresented item. 

Shipping

We ship priority mail within 3-5  business days

after your order has been processed. Please allow 1-3 days for processing, any special instructions must be included in the note section during checkout and submitted prior to shipment. You will receive a confirmation email with your tracking number, a signature may be required. Orders are insured for up to $100.00, for additional coverage please contact customer service for assistance with placing your order.

Customs And Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Items For Sale

Inventory - 90% Of our inventory is new with tags or new without tags, (tag could have fallen off). We also sell new but "Display Model' clothing, shoes, and accessories. 

Toys - We only sell "New" never used toys online.

Electronics - We only sell "New" never used electronics online

DVD & Movies - Our DVDs Or Blu-ray disc collection will indicate if it's "New or Gently Used" in the item description.

Everyday Use Items - We only sell "New" never used items from this department online.

Our Rating System - Click Here

New With Tags - Click Here

Gently Used - Click Here

How We Authenticate - Click Here 

Clearance Items - Click Here

Size Charts For Men, Women, Children - Click Here

Make A Layaway Payment

Click below to make an online payment

                     Pay Now

 

We accept all major debit/credit cards

You will receive an email confirmation once your payment has been processed.

Need Additional Help?

Our representatives are available 24/7 chat online

Call us toll-free:  (888) 490-0668 Tue-Sat 9a to 7p  

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Authenticity

Guaranteed 100%

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Shop with confidence, we guarantee the authenticity of your luxury purchases or your money-back.

Free Shipping On Orders Over $200

Enjoy free priority mail shipping, in the US
when you spend $200 or more. International rates will apply.

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Up To 80% Off

Retail Prices

Never pay retail prices again, we offer several ways to pay. "Buy Now / Pay Later"
checkout with PayPal.

 

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Customer Service Is Available To You 24/7 

Chat live with online support 24/7, or call us
toll-free, during regular business hours.
888.490.0668

Authenticity

Guaranteed 100%

money-gb612d2171_1920.png

Shop with confidence, we guarantee the authenticity of your luxury purchases or your money-back.

Free Shipping On Orders Over $200

Enjoy free priority mail shipping, in the US
when you spend $200 or more. International rates will apply.

discount-gba967eebf_1280.png

Up To 80% Off

Retail Prices

Never pay retail prices again, we offer several ways to pay. "Buy Now / Pay Later"
checkout with PayPal.

 

call-center-g49ed8c873_1280.png

Customer Service Is Available To You 24/7 

Chat live with online support 24/7, or call us
toll-free, during regular business hours.
888.490.0668

Memberships

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Dun & Bradstreet

Registered

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Memberships

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Dun & Bradstreet

Registered

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Payment Methods Accepted

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